FAQ | Discount Adidas Soccer Jerseys Online
 

FAQ



(Frequently Asked Questions)

Welcome to Soccer Jerseys Online Store!
In order to make customers enjoy shopping, some Frequently Asked Questions (FAQ) are listed here. We hope you can read it carefully before ordering.

Q : How do you sell for so low prices?
A : Our items come from the manufacturers directly and only provide it. Also we do the wholesale. So they are relatively cheaper than market. Our cheaper price is a marketing strategy. Small profits but quick turnover, is also to give customers a real discount.

Q : How much is the freight? how long do u take for delivery?
A : Free shipping if your order is over $90. The items will be sent worldwide by EMS, DHL, TNT and so on. Usually, the delivery time is 7-12 business days.

Q:Is any tax will apply?
A:We would mark "gift" on the package, so no sales tax.

Q:What can I do if there is something wrong with my order?
A:Any problem, contact our customer service right now. They will figure out a best way to solve this.

Q:Will I have to pay sales tax?
A:We will mark "gift" on the package, so no sales tax.

Q:How to pay again if the earlier payment is failure?
A:You just need place a new order, then pay it. And you need not worry about the first order, we will ignore it because it is failure.

Q : May I know whether you are safe?
A:We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment. security.

Q : How can I place an order?
A:At our store, placing an order is very easy and simple. Just follow some steps, you will get what you want.
      1. Login or register on our website.
         Don't forget to choose the size and color before you add to the cart.
      2. Browsing the site, choosing the item you want to buy, add them to your shopping bag. Don't forget to choose the size and color if need.
      3. Enter into the shopping bag and confirm the item you selected. Click the bottom “Processed to purchase”.
      4. Confirm your Billing and shipping Address. Fill Redemption Code if have.
      5. Complete Credit card information to make the payment.
      6. Once your payment has been processed, we will send you a confirmation email.
         The order will be processing after receive the payment.
         After dispatched, we will send you the tracking number by email.

Q : How to pay? Is there another mode of payment except VISA?
A:We accept VISA & Master Card. If do not have a credit card, you could pay via western union.

Q : What currencies can be accepted?
A:There are five currencies: USD, EUR, GBP, CAD and AUD. You could change the currency show on the right of the price.

Q : Do you have a store?
A:We just do the business online. And just offer online service.

Q : How can I choose my size?
A:For every item, we do offer a size chart or specific size description under the page below, please measure carefully before ordering.

Q : Can I exchange my item, size or shipping address?
A:Yes. But you have to inform us before the item be sent out. Please note, after dispatched the item, we can't do any exchange.

Q : Can I cancel my order?
A:Yes. Please contact our customer service with your email or order number. However, please note that we can only refund you 80% of your payment, due to the handling fee. Also, for dispatched item, you can't cancel them.

Q : Can i return my item?
A:If you are not satisfied with your purchase and want to return them back, please contact our customer service first. But you need to pay the shipping fee.

Q : How to contact you?
A:Please contact this email :          onlinesstorecustomer@gmail.com